Manages and directs all operations for the Elk Valley Casino during their assigned shift toward predetermined goals and objectives, based on profit and return on investment, by performing the following duties personally or through delegation of duties to other Casino employees. May be assigned specific supervisor functions over other departments by the Floor Operations Manager or General Manager.
• Responsible for providing our customers with prompt and friendly service while maintaining an enriching work environment for our team. Provide an example of excellent customer service for all employees.
• Manage and direct the day-to-day operations of the Casino during assigned shift.
• Keep accurate records and generate reports on a timely basis.
• Ensure that all shifts are properly staffed.
• Oversee all employees during assigned shift to ensure that casino policies and procedures are followed.
• Be able to work flexible schedules including shifts, public holidays, weekends and peak business times.
• Enforce and review all company policies and procedures in the Casino and recommend changes for improvement to the Floor Operations Manager.
• Safeguard all assets of the Casino.
• Make recommendations to department managers regarding performance of employees and effectiveness of staffing levels.
• Assist in training of personnel in the proper performance of their duties.
• Communicate with department managers and other shift managers.
• Mediate and settle any disputes on their assigned shift, communicate any that have not been resolved to other shift managers and the Floor Operations Manager.
• Attend management meetings and inform personnel of pertinent information.
• Train new CSM as needed.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information.
Attendance/Punctuality – Is consistently at work and on time.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.
Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Customer Service - Manages difficult or emotional customer situations
Delegation-Must be able to direct supervisory and front line staff in the course of their duties and delegate duties to specific individuals to ensure company standards are maintained at the highest levels in accordance with company policies and procedures.
Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Interpersonal Skills - Maintains high level of confidentiality.
Managing People - Provides regular performance feedback.
Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.
Oral Communication-Listen and get clarification; Respond well to questions.
Organizational Support - Follows policies and procedures.
Problem Solving - Identifies and resolves problems in a timely manner.
Professionalism - Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.
Technical Skills -In depth knowledge and skill and ability to shares expertise with others.
Written Communication - Writes clearly and informatively.
Directly supervises employees in the Casino. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include any or all of the following: interviewing, recommend for hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Associates degree in approved related field/s or equivalent from two-year college or technical school; and five (5) years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present and provide information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as discounts, interest, fractions, ratios, commissions, proportions, and percentages. Review and/or audit internal documents to ensure accuracy of purchases, revenue, and errors of transaction.
Ability to solve complex problems and deal with a variety of uncertain variables in situations where only limited standardization exists. Ability to interpret, communicate, and delegate instructions furnished in written, oral, diagram, or schedule form. Ability to quickly evaluate alternatives and suggest a plan of action as necessary.
To perform this job, successfully, an individual should have knowledge in basic computer skills; Outlook e-mail, internet, printing, faxing and copying.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate; and limited exposure to cleaning chemicals.
Must be able to work under stressful situations. Drug and Alcohol free workplace.
Must be able to work in a smoke filled environment.