Practice excellent customer service; Follow policy and procedures, prepare food for customers in a safe, clean and timely manner; work with others as a team; have a neat and well groomed appearance
Coordinates training in an effort to maximize employee productivity and overall employee job satisfaction.
Routinely posts labor schedule based on budgeted and projected business volume.
Ensures sufficient inventory levels of linen, china, silver, uniforms and all restaurant supplies and bar supplies.
Provides daily reports regarding revenue and volume.
Executes monthly inventory and usage for accounting and Food and Beverage Director.
Ensures all performance reviews are completed and given to team members in the time frame required.
Ensures that all team members maintains a current TIPS License and Food Handlers Certificate.
Improves team member effectiveness by coaching, counseling, training and issuing disciplinary actions; delegating and monitoring job tasks and results in a timely manner.
Implements and communicates goals, objectives, policies and procedures.
Posts calendar of events to ensure team members are informed and able to communicate accurate information to guests.
Participates in all management meetings as requested.
Resolves customer concerns and complaints and considers customer suggestions in a continuous effort to provide superior guest service and generate repeat business.
Provides constructive input to foster process improvement within the department
Analytical - Synthesizes complex or diverse information.
Attendance/Punctuality – Is consistently at work and on time.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.
Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Customer Service - Manages difficult or emotional customer situations
Delegation-Must be able to direct supervisory and front line staff in the course of their duties and delegate duties to specific individuals to ensure company standards are maintained at the highest levels in accordance with company policies and procedures.
Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Interpersonal Skills - Maintains high level of confidentiality.
Managing People - Provides regular performance feedback.
Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company's long and short term goals.
Oral Communication-Listen and get clarification; Respond well to questions.
Organizational Support - Follows policies and procedures.
Problem Solving - Identifies and resolves problems in a timely manner.
Professionalism - Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Teamwork – Contribute to building a positive team spirit; Support everyone's effort to succeed.
Technical Skills -In depth knowledge and skill and ability to shares expertise with others.
Written Communication - Writes clearly and informatively.
Directly supervises employees in the Restaurant Department. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommend for hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
High school diploma or general education degree (GED); and one (1) to three (3) years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as procurement, governmental and internal policies and procedures. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, vendors, or employees of the organization.
Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate figures and amounts such as discounts, tips, and return on cash transactions.
Ability to solve complex problems and deal with a variety of uncertain variables in situations where only limited standardization exists. Ability to interpret, communicate, and delegate instructions furnished in written, oral, diagram, or schedule form. Ability to quickly evaluate alternatives and suggest a plan of action as necessary.
To perform this job successfully, an individual should have extensive working knowledge of Microsoft Office Suite, internet, Microsoft Outlook e-mail, Inventory software and P.O.S system. Must type a minimum of 35 words per minute.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate; and limited exposure to cleaning chemicals.
Must be able to work under stressful situations. Drug and Alcohol free workplace.
Must be able to work in a smoke filled environment.