Reports To:
FLSA STATUS:
Non-Exempt
AGE REQUIREMENT:
18+
JOB SUMMARY:
Serves food and beverages to Casino guests and ensures customer satisfaction and encourages repeat business. Assists with the expediting in the Full House Restaurant.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Reviews menu and daily specials at the start of each shift.
• Takes customers orders, gives advice and suggestions on menu choices, relays orders to the kitchen, and delivers food and beverages to tables.
• Be familiar with the POS (point of sales). Use order codes on guest checks as necessary.
• Maintains a constant watch on assigned section of the dining room to ensure that all of the guests receive prompt and cordial service.
• Provides customers with a meal check in a timely manner and may take payment to the cashier/server, returning change, receipt or credit card to the guest.
• Assists in keeping the restaurant in a clean, safe order, and maintaining stock.
• Resolves customer complaints or concerns, or refers them to management to ensure superior service to the Resort guest.
• Assist other waitpersons with the preparation and completion of plates. Prepare toast, gathers necessary condiments, etc.
• Organize food orders so that they are delivered in the proper order.
• Aid in correcting mistakes or returned food orders.
• Provides constructive input to foster process improvement within the department.
• Occasionally cover the bar during Bartenders breaks if 21 or over.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Attendance/Punctuality – Is consistently at work and on time.
Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.
Organizational Support - Follows policies and procedures.
Quality - Demonstrates accuracy and thoroughness.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.
Oral Communications-Listen and get clarification; Respond well to questions.
SUPERVISORY RESPONSIBILITIES:
This job requires no supervisory responsibilities.
EDUCATION & EXPERIENCE:
High School Diploma or General Education Degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Must have the ability to read and comprehend simple instructions, short correspondence, and memos. This includes the ability to communicate effectively in one-on-one and small group situations to customers and other employees of the organization.
MATH SKILLS:
Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate figures and amounts such as discounts, tips, and return on cash transactions.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS:
No computer skills are necessary for this position
CERTIFICATES, LICENSES, & REGISTRATIONS:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate; and limited exposure to cleaning chemicals.
Must be able to work under stressful situations. Drug and Alcohol free workplace.
Must be able to work in a smoke filled environment.