Reports To:
Marketing Manager
FLSA STATUS:
Non-Exempt
AGE REQUIREMENT:
JOB SUMMARY:
Under the direction of the Marketing Manager, this position is responsible as assisting with the implementation and tracking of all Marketing programs, coupons and promotions. This position is also responsible for developing customer loyalty and generating incremental incentives by players to support the revenue goals of the Casino. This position will also work in coordination with the Marketing Manager on entertainment events as well as the Food and Beverage Manager on catering events. This position interacts with all casino departments.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Assists the Marketing Manager on a daily basis.
Oversees the day-to-day activities of the Casino’s marketing activities.
Interacts with guests throughout the casino to increase their awareness and utilization of the Slot Club Card.
Assist with the design and development of all player incentives and special services in conjunction with the use of a computerized database player-monitoring program.
Establish or recommends procedures for documentation and record keeping of all player activities and casino guests.
Monitors Slot Club activity to ensure customer satisfaction and ensures that player incentive programs and special services are in compliance with all required regulatory, departmental and governing policies.
Responsible for the implementation and operation of all casino promotions, special events, entertainment functions, catering events, and community events.
Responsible to communicate promotion details internally to all casino personnel in order to ensure optimal customer service.
Maintains an accurate inventory of all marketing supplies and merchandise.
Accurately follows procedures associated with tracking casino promotions and events.
Establish and maintain effective channels of communication upward, downward and laterally.
Conducts self, always, in a manner that reflects and encourages others to do the same.
Flexibility with schedule including nights, weekends, holidays, and special events.
Perform other duties as assigned by the Marketing Manager.
COMPETENCIES:
Analytical - Synthesizes complex or diverse information.
Attendance/Punctuality – Is consistently at work and on time.
Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Customer Service - Manages difficult or emotional customer situations
Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Interpersonal Skills - Maintains high level of confidentiality.
Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.
Oral Communication-Listen and get clarification; Respond well to questions.
Organizational Support - Follows policies and procedures.
Problem Solving - Identifies and resolves problems in a timely manner.
Professionalism - Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.
Technical Skills -Shares expertise with others.
Written Communication - Writes clearly and informatively.
SUPERVISORY RESPONSIBILITIES:
This job requires no supervisory responsibilities.
EDUCATION & EXPERIENCE:
High school diploma or general education degree (GED); and one (1) to three (3) years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present and provide information and respond to questions from groups of managers, clients, customers, and the general public.
MATH SKILLS:
Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate figures and amounts such as discounts, tips, and return on cash transactions.
REASONING ABILITY:
Ability to solve complex problems and deal with a variety of uncertain variables in situations where only limited standardization exists. Ability to interpret, communicate, and delegate instructions furnished in written, oral, diagram, or schedule form. Ability to quickly evaluate alternatives and suggest a plan of action as necessary.
COMPUTER SKILLS:
To perform this job successfully, an individual should have extensive working knowledge of Microsoft Office Suite, internet, Microsoft Outlook e-mail. Must type a minimum of 35 words per minute. Player Tracking systems knowledge preferred.
CERTIFICATES, LICENSES, & REGISTRATIONS:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Must be able to work under stressful situations. Drug and Alcohol free workplace.
Must be able to work in a smoke filled environment.