Vault Cashier

Reports To:

FLSA STATUS:

Non-Exempt

AGE REQUIREMENT:

18+

JOB SUMMARY:

Position requires accuracy in cash handling and balancing out daily vault reports. In addition, this position further requires exemplary customer service as evidenced by greeting customers with a smile and providing any necessary services the customer may request.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Account for all money received during the previous day.
Verify checks, bad money and department deposits.
Verify all other currency with the count team.
Responsible for all daily paperwork to be completed properly and accurately: daily vault transaction worksheet, bank deposits and bank fills.
Provide bank fills to the cage, bingo and ATM’s after being verified by the Cage/Vault Manager or by a Shift Manager.
Have all checks and bank deposit slips ready for the previous day for bank pickup.
Have Shift Manager verify vault when paperwork and fills to the bank have been completed.
Responsible for recording and keeping track of all funds.

Customer Service & Marketing
- You are responsible for providing our customers with prompt, friendly and Superior Customer Service. To provide our guests an entertaining gaming experience and enriching work environment for our team.
- Ability to communicate effectively with any customer and casino employees at all levels.
- Able to assist with the implementation of promotions and advertising to increase business.
- Enroll new customers in the Casino Player’s Club.
- Take coupons and/or digital offers and record information into a computer program.
- Interacts with guests throughout the Casino to increase their awareness and utilization of the Slot Club Card.
- Transfer and answer phones in a professional and courteous fashion.
- Conduct self always in a manner that reflects and encourages others to do the same.
- Must be well groomed, friendly and helpful while maintaining a professional appearance, manner and attitude.
- Assist the Marketing Director with promotional activities.

Cash Handling
- Responsible for maintaining and balancing a cash bank.
- Verifies opening and closing of banks with other cashiers on duty.
- Issuing and receiving documents with appropriate signatures required for effective segregation of functions in the cage.
- Fills department banks according to Casino standards.
- Ensure that customers sign all required documentation (ie: slot jackpots) must be verified and signed by required management.
- Responsible for understanding and following Title 31 standards.
- Must be self-motivated and able to work independently without direct supervision.
- Other duties as assigned by management.

COMPETENCIES:

Analytical - Synthesizes complex or diverse information.
Attendance/Punctuality – Is consistently at work and on time.
Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Customer Service - Manages difficult or emotional customer situations
Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Interpersonal Skills - Maintains high level of confidentiality.
Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.
Oral Communication-Listen and get clarification; Respond well to questions.
Organizational Support - Follows policies and procedures.
Problem Solving - Identifies and resolves problems in a timely manner.
Professionalism - Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.
Technical Skills - Shares expertise with others.
Written Communication - Writes clearly and informatively.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

EDUCATION & EXPERIENCE:

High school diploma or general education degree (GED); and one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as procurement, governmental and internal policies and procedures. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, vendors, or employees of the organization.

MATH SKILLS:

Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate figures and amounts such as discounts, tips, and return on cash transactions.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

To perform this job, successfully, an individual should have working knowledge of Microsoft Office Suite, internet, faxing, printing, copying, and Oasis Player Tracking system experience a plus. Must type at a minimum of 25 words per minute.

CERTIFICATES, LICENSES, & REGISTRATIONS:

Must qualify for and maintain an Elk Valley Rancheria gaming license. Additional training will be mandatory included but not limited to Title 31.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Must be able to work under stressful situations. Drug and Alcohol free workplace.

Must be able to work in a smoke filled environment.

Job Location