Reports To:
Bingo Manager
FLSA STATUS:
Non-Exempt
AGE REQUIREMENT:
18+
JOB SUMMARY:
Sell Bingo paper either directly to the customer or at the station. Responsible for the care of the caller station and equipment associated with the calling of the Bingo games. Keeps games running smoothly and efficiently and controls the crowd. Responsible for reading rules and announces all of the prizes won as well as verifying all bingo's as they occur.
ESSENTIAL DUTIES & RESPONSIBILITIES:
include the following. Other duties may be changed, added to or deleted at the sole discretion of management:
• Responsible for providing our customers with prompt and friendly customer service. To provide our guests an entertaining gaming experience and enriching work environment for our team.
• Set-up Bingo tables in preparation for each Bingo event including but not limited to placing RSVP name tags, tap bags, signs, and bags on the tables.
• Sell bingo paper to customers and handle money; accurately account for bingo paper inventory, sales and cash.
• Continuously walk up and down the aisles of assigned section except when making a sale; make sure the section is covered by other floor clerks when at the cashier cage.
• Handle sales efficiently and promptly to facilitate traffic flow.
• Answer any questions customers have regarding the games.
• Adhere to all standard operating policies on procedures for the floor.
• Make a thorough inspection of all equipment.
• Ensure all balls are cleaned and returned to the ball tray.
• Program the session for the particular day, making sure all games are correct.
• Ensure the caller and a member of the audience must verify that all balls are in the tray and there are no balls in the compartment under the tray.
• Must read Bingo house rules before every game.
• Announce the game number, color of the paper, the pack it is in and the type of pattern the players are to look for before each game begins.
• Ensure balls are mixed thoroughly for one minute before the blower is switched on.
• Work secondary job relief in all Bingo positions as necessary.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Attendance/Punctuality – Is consistently at work and on time.
Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short-term goals.
Organizational Support - Follows policies and procedures.
Quality - Demonstrates accuracy and thoroughness.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.
Oral Communications-Listen and get clarification; Respond well to questions.
SUPERVISORY RESPONSIBILITIES:
This job requires no supervisory responsibilities.
EDUCATION & EXPERIENCE:
High School Diploma or General Education Degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Must have the ability to read and comprehend simple instructions, short correspondence, and memos. This includes the ability to communicate effectively in one-on-one and small group situations to customers and other employees of the organization.
MATH SKILLS:
Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate figures and amounts such as discounts, tips, and return on cash transactions.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS:
No computer skills are necessary for this position
CERTIFICATES, LICENSES, & REGISTRATIONS:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Must be able to work under stressful situations. Drug and Alcohol free workplace.
Must be able to work in a smoke-filled environment.