Reports To:
EVREDCO Fuel Mart General Manager
FLSA STATUS:
Non-Exempt
AGE REQUIREMENT:
18+
JOB SUMMARY:
Under the direction of the EVREDCO Fuel Venture General Manager, the Cashier/Attendant will be the forefront of Customer Service. Greeting customers as they first walk in and ensuring they find everything they need and will be responsible for all transactions at the cash register in addition to working inside the store and outside at the fuel pumps. Reporting any issues with the fuel pumps to the management, stocking shelves and rotating product and maintaining an overall clean and professional appearance of the Fuel Mart.
ESSENTIAL DUTIES & RESPONSIBILITIES:
include the following. Other duties may be added to, changed, or deleted at the sole discretion of management.
• Provides a positive customer experience with fair, friendly, and courteous service.
• Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
• Bags purchases if needed.
• Processes return transactions.
• Enters price changes by referring to price sheets and special sale bulletins.
• Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
• Verifies Government issued identification for Tobacco/Alcohol and credit card transactions.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Provides pricing information by answering questions.
• Maintains checkout operations by following policies and procedures and reporting needed changes.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations. Cleans gas spills using neutralizing agent and/or absorbing cloth; disposes of material properly.
• Notifies management regarding defective equipment.
• Cleans Fuel Mart, including dispensers, data hut, spill buckets, islands, pavement and trash as needed.
• Loads pump receipt tape.
• Performs daily inspection of all equipment.
• Performs weekly gasoline samples/paste tests and measures nozzle flow timing weekly.
• Monitors fuel deliveries.
• Enforces national fire codes and other governing agencies and Elk Valley’s safety policies (e.g., no smoking, ignition turned off, filling storage containers). Responds to alarms appropriately. Uses a fire extinguisher if necessary.
• Any other duties assigned by Management.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Attendance/Punctuality – Is consistently at work and on time.
Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short-term goals.
Organizational Support - Follows policies and procedures.
Quality - Demonstrates accuracy and thoroughness.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.
Oral Communications-Listen and get clarification; Respond well to questions.
SUPERVISORY RESPONSIBILITIES:
This job requires no supervisor responsibilities.
EDUCATION & EXPERIENCE:
High School Diploma or General Education Degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret documents such as procurement, governmental and internal policies and procedures. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, vendors, or employees of the organization.
MATH SKILLS:
Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate figures and amounts such as discounts, tips, and return on cash transactions.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have working knowledge of Microsoft Office Suite, Microsoft Outlook e-mail, internet, faxing, printing, copying, POS programs, and signage changes & interaction with the Casino customer service/rewards program.
CERTIFICATES, LICENSES, & REGISTRATIONS:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate; frequent exposure to cleaning chemicals; and exposure to airborne particles; may be exposed to high heat areas and/or weather conditions (heat, cold, wet, and windy). Must be able to work under stressful situations. Drug and Alcohol-free workplace.