Reports To:
Guest Safety Manager
FLSA STATUS:
Non-Exempt
AGE REQUIREMENT:
21+
JOB SUMMARY:
Supervise Guest Safety Officers and their respective shifts insuring the safety and proper security of the Casino, surrounding areas and customer facilities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
include the following. Duties may be added to, changed or deleted at the sole discretion of management:
• Responsible for providing our customers with prompt, friendly and superior customer service while providing an enriching work environment for our team.
• Take charge until emergency personnel arrive. Keep Surveillance informed during all emergencies.
• Assist emergency personnel as requested or required.
• Serve as public relations representative to Casino patrons.
• Provide emergency services to anyone taken ill or injured until professional assistance arrives.
• Provide first aid as appropriate.
• Attend to incidents through investigation and complete all reports and forms required.
• Complete fills and credits for table games as directed and in absolute accordance with policies and procedures.
• Document Lost and Found Items and store for safekeeping.
• Review and understand all Policies, Procedures, SICs and TMIC’s.
• Ensure all shifts are properly staffed in absence of department manager.
• Oversee sergeants and Guest Safety officers in their training, job performance and scheduling.
• Ensure that total coverage of trained staff is provided.
• Assure constant complete patrolling of the Casino and surrounding related areas.
• Attends interviews and assists the Guest Safety Manager when needed.
• Be able to work flexible schedules including public holidays, weekends and peak business times.
• Enforce all company policies and procedures in the department and recommend changes for improvement to the Guest Safety Manager.
• Investigate any and all unusual or suspicious activities occurring on Casino property.
• Investigate incidents and accidents that occur in the Casino or on related company facilities.
• Ensure that all incident and accident reports are written in a concise, accurate manner using proper forms and logged consecutively.
• Maintain effective communications with all department managers.
• Provide assistance to all department managers with security related problems in their areas of concern and responsibilities.
• Answer questions presented by the customers in a manner that is both helpful and professional.
• Assist police, fire and medical personnel when needed or as necessary.
• Restock First Aid Kits ordering supplies as necessary.
• Document exclusions/self-exclusions on a log for the General Manager and Shift Managers.
• Performs other duties as assigned.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information.
Attendance/Punctuality – Is consistently at work and on time.
Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Customer Service - Manages difficult or emotional customer situations
Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Interpersonal Skills - Maintains high level of confidentiality.
Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.
Oral Communication-Listen and get clarification; Respond well to questions.
Organizational Support - Follows policies and procedures.
Problem Solving - Identifies and resolves problems in a timely manner.
Professionalism - Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.
Technical Skills -Shares expertise with others.
Written Communication - Writes clearly and informatively.
SUPERVISORY RESPONSIBILITIES:
Directly supervises employees in the Guest Safety Department. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommend for hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION & EXPERIENCE:
High school diploma or general education degree (GED); and one (1) to three (3) years related Security Sergeant experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present and provide information and respond to questions from groups of managers, clients, customers, and the general public.
MATH SKILLS:
Ability to work with mathematical concepts such as discounts, interest, fractions, ratios, commissions, proportions, and percentages. Review and/or audit internal documents to ensure accuracy of purchases, revenue, and errors of transaction.
REASONING ABILITY:
Ability to solve complex problems and deal with a variety of uncertain variables in situations where only limited standardization exists. Ability to interpret, communicate, and delegate instructions furnished in written, oral, diagram, or schedule form. Ability to quickly evaluate alternatives and suggest a plan of action as necessary.
COMPUTER SKILLS:
To perform this job, successfully, an individual should have knowledge in basic computer skills; Outlook e-mail, internet, printing, faxing and copying.
CERTIFICATES, LICENSES, & REGISTRATIONS:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds within safety procedures. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate; and limited exposure to cleaning chemicals.
Must be able to work under stressful situations. Drug and Alcohol free workplace.
Must be able to work in a smoke filled environment.