Reports To:
Food & Beverage Supervisor
FLSA STATUS:
Non-Exempt
AGE REQUIREMENT:
18+
JOB SUMMARY:
Greets and caters to guests to ensure their satisfaction and generate repeat business. Responsible for directing the flow of activity in the dining room. Assists the F&B Supervisor in the efficient operation of the restaurant and insures that the quality of service is the best at all times. Seats guests as they come in and busses tables, if needed.
ESSENTIAL DUTIES & RESPONSIBILITIES:
include the following. Other duties may be added, changed or deleted at the sole discretion of management.
• Greets restaurant guests and escorts them to their tables, rotating seating evenly between all stations. Encourages repeat business.
• Maintains supplies and equipment needed for the dining room operations.
• Responds to guest phone calls.
• Maintains a constant watch on the entire dining room to ensure that guests are receiving prompt and cordial service.
• Resolves or refers to management customers concerns, complaints or suggestions.
• Provides constructive input to foster process improvement within the department.
• Be familiar with the POS (point of sales). Use order codes on guest checks as necessary.
• Provides customers with a meal check in a timely manner and may take payment to the cashier/server, returning change, receipt or credit card to the guest.
• Will act as a Cashier for guests in the restaurant when they have completed their visit.
• Responsible for maintaining company assets when handling transactions.
• Organize food orders so that they are delivered in the proper order.
• Aid in correcting mistakes or returned food orders.
• Other Duties as assigned.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Attendance/Punctuality – Is consistently at work and on time.
Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.
Organizational Support - Follows policies and procedures.
Quality - Demonstrates accuracy and thoroughness.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.
Oral Communications-Listen and get clarification; Respond well to.
SUPERVISORY RESPONSIBILITIES:
This job requires no supervisory responsibilities.
EDUCATION & EXPERIENCE:
High School Diploma or General Education Degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Must have the ability to read and comprehend simple instructions, short correspondence, and memos. This includes the ability to communicate effectively in one-on-one and small group situations to customers and other employees of the organization.
MATH SKILLS:
Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate figures and amounts such as discounts, tips, and return on cash transactions.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS:
No computer skills are necessary for this position
CERTIFICATES, LICENSES, & REGISTRATIONS:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate; and limited exposure to cleaning chemicals.
Must be able to work under stressful situations. Drug and Alcohol free workplace.
Must be able to work in a smoke filled environment