Reports To:
EVREDCO Fuel Venture General Manager
FLSA STATUS:
Non-Exempt
AGE REQUIREMENT:
18+
JOB SUMMARY:
Under the direction of the EVREDCO Fuel Venture General Manager, the Supervisor will oversee operations and employees during their scheduled shifts. This position will be key in ensuring the staff meets its goals of efficiency and customer satisfaction. The ideal candidate will have retail skills and familiarity with the operations of a Fuel Mart. Excellent organizational and problem-solving skills are a must. Interpersonal and mediation skills will be critical as this position will serve as liaison between employees and customers.
ESSENTIAL DUTIES & RESPONSIBILITIES:
RESPONSIBILITIES include the following. Other duties may be added to, changed, or deleted at the sole discretion of management.
• Provide direction and feedback to workers during shifts
• Schedule employee shifts and assign duties
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to the General Manager
• Check cash drawers for accuracy and prepare bank deposits
• Ensure health and safety standards are followed
• Address customer and employee complaints
• Foster and maintain a positive work environment
• Maintain a professional and clean environment
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Attendance/Punctuality – Is consistently at work and on time.
Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.
Organizational Support - Follows policies and procedures.
Quality - Demonstrates accuracy and thoroughness.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.
Oral Communications-Listen and get clarification; Respond well to questions.
SUPERVISORY RESPONSIBILITIES:
Directly supervises employees in the Elk Valley Tribal Fuel Mart. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommend for hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION & EXPERIENCE:
High school diploma or general education degree (GED); and one (1) to three (3) years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret documents such as procurement, governmental and internal policies and procedures. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, vendors, or employees of the organization.
MATH SKILLS:
Ability to work with mathematical concepts such as discounts, interest, fractions, ratios, commissions, proportions, and percentages. Review and/or audit internal documents to ensure accuracy of purchases, revenue, and errors of transaction.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to quickly evaluate alternatives and suggest a plan of action as necessary.
COMPUTER SKILLS:
To perform this job successfully, an individual should have working knowledge of Microsoft Office Suite, Microsoft Outlook e-mail, internet, faxing, printing, copying, POS programs, and signage changes & interaction with the Casino customer service/rewards program.
CERTIFICATES, LICENSES, & REGISTRATIONS:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate; frequent exposure to cleaning chemicals; and exposure to airborne particles; may be exposed to high heat areas and/or weather conditions (heat, cold, wet, and windy).
Must be able to work under stressful situations. Drug and Alcohol-free workplace.